Reporting a complaint
Describe your complaint as specifically as possible and add your order number and, where possible, photos. We confirm receipt and aim for a swift, suitable solution.
Complaints
Not entirely satisfied? Let us know. We will resolve it together and respond as quickly as possible.
Disputes
If we are unable to resolve it together, you can submit your complaint via the European ODR platform for online dispute resolution.
How quickly will I get a response?
We confirm your complaint as quickly as possible and keep you informed of the handling.
Where can I go in the event of a dispute?
You can use the European ODR platform: https://ec.europa.eu/consumers/odr