Reporting a complaint
Describe your complaint as specifically as possible and add your order number and, where possible, photos. We confirm receipt and aim for a swift, suitable solution.
Complaints
Not entirely satisfied? Let us know. We will resolve it together and respond as quickly as possible.
Escalation
If we cannot resolve the matter together, it is handled under the business agreements and terms linked to your dealer account and order. Contact us for the appropriate next step.
How quickly will I get a response?
We confirm your complaint as quickly as possible and keep you informed of the handling.
Where can I go in the event of a dispute?
Contact us with your order number and account details; we will explain the business escalation route and applicable agreements.